Team Lead Riders

6 days ago

Doha, Qatar Talabat Full time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary

Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders compliance and performance.

What’s On Your Plate?
- Align with riders to solve problems in real-time & monitor them on a daily basis.
- Tracking rider performance with coordinators and taking ownership of rider performance.
- Weekly zone meeting with riders.
- Assisting dispatchers about rider issues via communication channels.
- Ensures compliance of rider equipment / branding usage.
- Directs, optimizes and coordinates full order cycle.
- Support riders in any problem they face by providing 100% live operation support.
- Ownership of SOPs’ violation within the fleet
- Ensuring 100% fleet hygiene quality.
- Provide support to third-party logistics by ensuring “working hours” exercises are being completed to meet daily/weekly forecasted supply targets.

What Did We Order?
- Prior experience in the logistics field (1 year minimum).
- Knowledge of “last mile logistics” & “in-house operations”.
- Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)
- Preferably fluent in English & Hindi / Urdu. Arabic is a plus.
- Holder of valid Qatari driving license (light vehicle) or willing to get one.
- Ability to work under pressure, multitask & work on rotational shifts.
- A people-person who can interact with a big team of riders.
- Possess good time management & resource planning skills.

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