Head Waiter- Arabic Speaker

1 week ago

Doha, Qatar GRAMS Full time

Position Title : Head Waiter

Division & Dept : Food and Beverage

Reports to : Floor Supervisor - Assistant Manager - Restaurant Manager

Effective Date : Immediate start preferred

**About the Role**

F&B Head waiter’s job is to provide great customer service while performing their regular waiter duties, as well as managing their fellow waiters. Great multi-tasking and quick decision making are the key to success in this position. Supervisory capacity is a must too as their responsibilities include hosting, creating relationships with guests by offering exceptional & timely service & overseeing opening & closing duties for the welfare of the operation.

**Main Responsibilities**
- Punctual
- Look professional & abide grooming standards
- Complete all assigned tasks delegated by the Floor Supervisor - Assistant Manager - Restaurant Manager
- Ensure side stations are fully stored
- Check with the Floor Supervisor - Assistant Manager - Restaurant Manager for miscellaneous duties to be completed before opening, during operation & at closing (checking on WC, helping the barista, arranging staff room...)
- Welcome and greet guests as per required standards
- Follow service sequence
- Show concern in guest’s wants and needs
- Check regularly side station and if anything missing ask the runner to replenish
- Notify the Floor Supervisor - Assistant Manager - Restaurant Manager if adjustments are needed in the general atmosphere (music, AC )
- Offer outstanding service
- Suggestive selling techniques
- Follow-up on food and beverage lateness in cobordance with Floor Supervisor - Assistant Manager - Restaurant Manager
- Supervise waiter’s performance working on same section
- Take care of cleanliness of tables
- Support team members when needed
- Report to Floor Supervisor - Assistant Manager - Restaurant Manager about any comment or complaint
- Coordinate with Floor Supervisor - Assistant Manager - Restaurant Manager on permission to leave the appointed section
- Calling to clean-up as workflow permits
- Assign closing tasks to waiters
- Help waiters with closing tasks
- Evaluate the shift with Floor Supervisor - Assistant Manager - Restaurant Manager
- Attend briefings & general meetings with full attention & consider comments for better future performance
- Ask Floor Supervisor - Assistant Manager - Restaurant Manager for permission to leave
- Meticulous in count, documentation.

**Essential Skills & Experience**
- Knows how to speak, read & write English
- Speak Arabic is a plus
- Minimum 4 years’ experience in hospitality / food and beverage industry
- Worked in an international, healthy, Italian, French or casual diner concept or café
- POS experience (Micros, RM, Odoo )
- Has Microsoft office experience (Word, excel, outlook)
- Knowledge of health and safety standards
- Knowledge of hospitality functions
- Experience in following instructions
- Team player
- Good communication skills
- Trustworthy

**Salary**: QAR2,400.00 - QAR2,600.00 per month

Application Question(s):

- Are you currently in Qatar?

**Experience**:

- hospitality / food and beverage industry: 4 years (required)

**Language**:

- English (required)

License/Certification:

- QID and passport (required)

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