Customer Engineer
2 weeks ago
**Job Description**:
- One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.**Responsibilities**:
The Customer Engineer helps automate the administration and monitoring of a network system; conducts tests for redundancy, resilience, and failover to ensure up-time standards are met. Operates company's complex high traffic, business critical site communications and/or network-based (cloud) product systems. Responsible for system performance; supports/troubleshoots network and VSAT issues and coordinates installation of such items as routers and switches with field personnel.
Conducts tests of network redundancy, resilience, and failover of network elements to ensure up-time standards are fully achieved. May be required to provide on-call service coverage with other department employees. Manages and maintains optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery (CI/CD) tools, processes, and designs.
Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.
**Experience Requirements**
- Technology experience required
- Cisco Routing and switching
- IPSec/VPN/DMVPN/GRE
- Cisco Voip/CUCM/CME
- Cisco Wireless and Wireless Lan Controller (WLC)
- Routing protocols including RIP, IGRP, EIGRP, BGP, OSPF
- SD-WAN/Riverbed
- MPLS/VRF
- Wireshark/PCAP troubleshooting tools
- Additional preferred experience
- SAT and RF technology, Idirect/SCPC/Newtec
- Cisco ASA Firewall
- CCNA/CCNP Enterprise
**Job Requirements**
- Some travel may be required at times
- Ability to contribute to a 24/7 on call rotation
- Ability to reproduce and test issues in a lab environment when possible
- Ability to work directly with customers to resolve issues
- Ability to recognize and prioritize urgent issues
- Ability to work in a global environment supporting and collaborating with team members
- Working proficiency of English
- Much have a valid work permit/ local resident of UAE, Qatar
**Additional Requirements and Information**:
- Minimum Education- Bachelors Degree or equivalent experience- Years of Experience- 4-6 years- Travel- None- Citizenship- UAE Citizenship required- Clearance- None- Worker Classification- Employee
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