Duty Manager

7 days ago

Doha, Qatar The Ned London Full time

**DUTY MANAGER**:
The Ned Doha
- Doha
- competitive
- Full time

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

**Job Purpose**:
As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You’ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.

**Responsibilities**:

- Supervise daily hotel operations and coordinate between departments
- Act as the Manager on Duty, responding to guest concerns and emergencies
- Ensure exceptional guest service is consistently delivered
- Support front office, concierge, housekeeping, and F&B teams as needed
- Maintain a visible presence in the lobby and guest areas
- Handle VIP arrivals and special requests with discretion and professionalism
- Ensure compliance with brand standards, health & safety regulations, and service protocols

**Qualifications & Competencies**:

- Previous experience in a similar role within a 4- or 5-star luxury hotel
- Excellent leadership and communication skills
- Calm under pressure with strong problem-solving abilities
- A genuine passion for guest service and a proactive approach
- Knowledge of hotel software systems (e.g., Opera, PMS)
- Flexibility to work shifts, weekends, and holidays

**What’s In It for you?**
- One of the most iconic place to be and work
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities

At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed

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