Valet Manager

2 days ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Ensure the valet team provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
- Actively welcome and greet guests in a courteous manner.
- Act as the Ambassador of the hotel.
- Engages the guest to provide superior guest service.
- Inform guests with savvy knowledge of the hotel, its services, the city, and local ‘happenings’.
- Be fully aware of what functions are going on in the hotel.
- Memorise number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service.
- Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage.
- Manage the parking and retrieval of cars.
- Ensure the street is clear and the traffic at the main entrance is smooth.
- Ensure when the car owner returns, valets run to retrieve the car and help them get in their car.
- Cross check of luggage inside vehicles for departure.
- Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked.

**Requirements**:

- Minimum 2 year of experience working in a 5-star hotel environment.
- A minimum of 1 years of Concierge experience in a luxury hotel.
- Bachelor’s degree in Hospitality/Hotel/Business Management is preferred.

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