Beauty Salon Receptionist

6 days ago

Doha, Qatar Onex Beauty Group Full time

The responsibilities include BUT are not limited to the following:

- Ensure and maintain the cleanliness and orderliness of the reception area.
- Always maintain excellent grooming standards to reflect Maison de Joelle Group’s image.
- Ensure communications ethics particularly while talking on the phone with the clients.
- Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups.
- Prepare daily report of income and report to the Salon Manager.
- Ensure all the printing materials are available in the salon.
- Keep track of the timing of performing a service by technicians.
- Ensure that our telephone and printer are working properly.
- Handling guests’ needs while maintaining a professional and pleasant manner.
- Ensure clients feel welcome when they arrive for their appointments.
- Acquire and maintain an excellent working knowledge of the computer & booking system.
- Handle customer complaints in an efficient manner & escalate to salon manager when necessary.
- Perform other job-related duties as directed.
- Responsible for the cash sales in salon.
- Promote, upsell & cross-sell products and services.
- Explain products, services and treatments to clients and assist them with determining their individual needs.
- Answer calls as well as assist customers who have specific inquiries.
- Follow-up or check clients' appointments.
- Reporting to the Salon Manager.
- Job description may change as per the Management's discretion.

**Experience**:

- beauty salon: 1 year (required)

**Language**:

- English (required)
- Arabic (preferred)

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