Waiter/waitress

2 weeks ago

Doha, Qatar Gulf Overseas HR Consultancy Full time

**Job Summary**:
The Waiter/Waitress is responsible for providing excellent customer service by attending to guests' needs, taking orders, serving tea and food, and ensuring a clean and organized dining area. The role also requires maintaining a positive dining experience for all customers while adhering to restaurant policies and hygiene standards.

**Key Responsibilities**:

- **Customer Service**:

- Greet guests promptly and courteously.
- Present menus and provide detailed information on tea varieties and food items.
- Take food and drink orders accurately and relay them to kitchen staff.
- Serve tea and food items with proper presentation.
- Ensure customer satisfaction by checking in regularly and addressing concerns promptly.
- **Order Taking & Serving**:

- Recommend daily specials or popular items when needed.
- Deliver orders to customers quickly and efficiently.
- Ensure beverages are refilled and additional requests are handled.
- Clear and reset tables after customers leave.
- **Tea Preparation (if required)**:

- Assist in the preparation of specialty teas, ensuring consistency and quality.
- Handle tea brewing equipment with care and precision.
- **Cleanliness & Organization**:

- Maintain cleanliness in dining areas, including tables, floors, and stations.
- Follow health and safety regulations regarding food hygiene and restaurant cleanliness.
- Assist in arranging and stocking supplies such as napkins, cutlery, and condiments.
- **Payment Handling**:

- Present bills to customers, process payments accurately, and provide receipts.
- Handle cash, credit card, and other payment methods following company policies.
- **Team Collaboration**:

- Work closely with kitchen staff and other waiters/waitresses to ensure smooth service.
- Communicate effectively with colleagues and supervisors regarding guest needs and any operational issues.
- **Upselling**:

- Actively promote add-ons like desserts, special teas, or side dishes to enhance the customer experience and increase sales.

**Qualifications & Skills**:

- **Experience**: Previous experience as a waiter/waitress in a café or tea house is preferred.
- **Communication**: Excellent verbal communication and active listening skills.
- **Customer Focus**: A friendly and positive attitude with a strong commitment to customer service.
- **Efficiency**: Ability to work in a fast-paced environment and multitask.
- **Teamwork**: Ability to collaborate with other team members to provide outstanding service.
- **Physical Ability**: Capability to stand, walk, and carry items for extended periods.
- **Knowledge**: Basic understanding of food hygiene standards and cash handling processes.

**Job Requirements**:

- **Education**: High school diploma or equivalent.
- **Work Hours**: Flexible to work shifts, weekends, and holidays as required.
- **Language**: Proficiency in English; additional languages are an advantage.

Pay: QAR1,600.00 - QAR1,800.00 per month

**Location**:

- Doha (Doha) (required)

Work Location: Remote

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