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Head Waiter

2 weeks ago

Doha, Qatar Sumosan Doha Restaurant Full time

**General**

Responsible as a Station holder and mentoring new team members

To ensure that the mise-en-place is sufficient at all the time

To greet guest on arrival

To act according to the complaint handling standards and procedures

To acknowledge returning / regular guest

To take the orders and be fully conversant with the menu, offering suggestions where possible.

To check satisfaction with the guest during their meal, any comments should be forwarded to the Manager, Chef.

To carry out any duties as may be requested by the Assistant Manager in his absence

Carry out any other supervisory, administrative or service related tasks as may be assigned

To report for duty as per schedule, clean, tidy, wearing correct uniform

To train, develop, guide and motivate all team members in conjunction with Assistant Managers

To attend departmental communication meetings, trainings sessions and to ensure that all team members operate in line with the instructions received

To be responsible for a clean and tidy working area

To oversee the waiters and runners during service and offer assistance when necessary

To up sell any drinks, dishes or specialties that the Chef wishes to promote

To minimize operating costs by using all equipment and products in accordance with guidelines set and ensure all equipment are turned off at the end of each shift following closing procedures and check lists

To assist with monitoring and reordering any stores items, minimizing where possible to avoid over expenditure

When requested, assist the Assistant Manager in completing the stock inventory

To report any maintenance defects and follow-up

Closing: Ensure that the dining area is clean, orderly and well maintained, side stations are well stocked, chairs, tables are well stacked, linen to sent to laundry.