Telecom Help Desk Agent

3 days ago

Doha, Qatar Telecom Maintenance Contractor Full time

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

**Key Responsibilities**
- Monitor network operations, alarms, and system performance on a 24x7 basis.
- Provide first-level support and troubleshooting for telecom and IT-related incidents.
- Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
- Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
- Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
- Coordinate with field technicians and vendors for on-site support and repairs.
- Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
- Support planned maintenance, upgrades, and testing activities.
- Ensure compliance with safety, security, and company policies.

**Qualifications & Skills**
- Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or related field.
- 1-3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
- Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
- Familiarity with ticketing/help desk software and escalation processes.
- Strong problem-solving and analytical skills.
- Ability to work under pressure in a 24/7 environment (shift work required).
- Good communication and interpersonal skills.

Pay: From QAR2,000.00 per month

  • IT Help Desk

    12 hours ago

    Doha, Qatar Vistas Global Full time

    We are looking to hire qualified IT Help Desks who can join our dynamic team. - Assist regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. - Prepare and maintain a Frequently Asked Question (FAQ) document for users’ reference. - Diagnose computer problems, technical...

  • Front Desk Agent

    3 days ago

    Doha, Qatar B Holding Full time

    Hiring for Front Desk Agent for the shopping mall, - female, presentable, with good communication & problem solving skills. - Daily tasks are helping customers with their inquires about location of the shops, restaurants, discounts, related to the mall. - 6 working days, 1 day off (floating, as per the schedule) - previous experience as a receptionist of...

  • Help Desk Coordinator

    1 week ago

    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Help Desk Coordinatorto work under our reputed client in Qatar. **Minimum requirements**: - 3 years experience in CAFM - Facility management background - Bilingual (English & Arabic) - Female, 35 years old and below - Transferable visa with a valid QID/ NOC **Interested applicants**:forward the CV's through WhatsApp at +974...

  • Help Desk Engineers

    12 hours ago

    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Help Desk Engineers for a Leading IT Consulting company in Qatar. - Duration - 6 months extendable_ **Qualifications**: - Bachelors degree in IT relevant field - Minimum 5 years of Help Desk experience - Preferably Arabic speaker (Bilingual) - Work visa under Secondment, Freelance - Residing in Qatar **Interested applicants**: forward the...

  • Outdoor Sales Agent

    5 days ago

    Doha, Qatar Allied Enterprises Full time

    We are looking outdoor sales agent(Telecom) only from asian countries for our company Allied Enterprises (chanel partner of vodafone) Job timings: 8am to 5pm 6 days in a week and friday will be off. **Salary**: 3k to 5k Experience : minimum of 1 year as a outdoor sales agent. Requirement of documents: Good experience in telecom company + valid Qid+...

  • IT Help Desk Officer

    1 week ago

    Doha, Qatar Global Premium HR Services Full time

    We are looking for Female **IT** **Help Desk Officer.** As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. **Responsibilities**: - Responding to client support queries. - Providing support in person, over the...

  • Urgent Required Help Desk

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar VAMS Full time $70,000 - $120,000 per year

    Company Description VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. . We offers a comprehensive list of services in the field of IT infrastructure management, Cloud services, IT Consulting Services, Banking, Management Resources, Information Technology...

  • IT Help Desk

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar VAM Systems Full time $40,000 - $60,000 per year

    Company Description We are currently looking IT Help Desk - SCCM for our Qatar operations with the following terms & conditions.Required Qualifications & Skills  Strong knowledge of Windows 10 and Windows 11 features, architecture, and key differences.Hands-on experience with Windows deployment tools such as SCCM.Good understanding of Active Directory,...

  • IT Help Desk Engineers

    5 days ago

    Doha, Qatar Candidzone Full time

    Duration: Short Term - Experience: Minimum 5 years in IT Help Desk or related roles. - Certification: ITIL Certification is mandatory. - Industry Experience: Previous call center experience is required. - Contract Duration: 3 months, with the possibility of extension. - Working Hours: 5 days per week, 8 hours per day. - Immediately required **Job Type**:...

  • help desk officer

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar FRIENDS MANPOWER RECRUITMENT Full time

    Role Overview:We are looking for a motivated and detail-oriented Help Desk Officer to join our dynamic support team. In this role, you will be the first point of contact for customers seeking technical assistance and will play a crucial role in maintaining customer satisfaction through effective problem-solving and communication.Responsibilities:Respond to...