Spa Therapist

5 days ago

Doha, Qatar Diva Lounge Spa Full time

Provide a level of service that exceeds all clients expectations by completing all treatments consistently following Diva lounge standards, including time allocated and room set up,
- Respond to all client requests in a courteous manner
- Spa Therapist must complete client’s consultation before each treatments.
- Ensure treatment rooms are kept clean and tidy according to spa checklist and health and safety standards.
- Monitor status of all equipment and notify the supervisor if there are any maintenance or repair needs. Promptly record equipment issues in the log book. i.e. fixtures missing, etc.
- Restock professional products in designated treatment room to ensure that the rooms are fully stocked at all times
- Ensure opening and expiry dates are recorded on all products
- Ensure effective liaison between therapists, call centre agents and spa receptionists
- Act in accordance with policies and procedures
- Provide first class facial, body treatments, massage and nail services
- Promote the sales of products within the spa and meet specified set treatment targets
- Co-operate with spa reception in order to ensure guest receives excellent treatment and service
- Clean and prepare treatment beds and rooms before and after each client and ensure cleanliness and hygiene of the treatment rooms at all times to Covid 19 Standards
- Participate in ongoing training within or outside the spa
- Respect instructions given by the management concerning usage of products and amenities
- Keep up to date with all current activities and promotions within the spa
- Help in ongoing promotions and assist in services, product sales
- Ensure the spa’s standards of service and facilities are met at all times
- Assist with inventory when required
- Actively seeking verbal feedback from customers on a regular basis.
- Agreeing and implementing actions to make improvements to customer service.
- Positively dealing with and learning from customer complaints and comments.
- Making sure all customer requests and queries are responded to promptly and effectively.
- Having detailed knowledge of department Standards and operating procedures

**Job Types**: Full-time, Permanent

**Experience**:

- Spa Therapist: 3 years (preferred)

**Language**:

- English (preferred)

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