Customer Service Associate

3 days ago

Qatar Al-Futtaim Full time

**Job Requisition ID**:172378

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview Of The Role**:

- The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
- You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

**What You Will Do**:
**Customer Service & Complaint Handling**:

- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.

**Visual Merchandising & Store Maintenance**:

- Ensure that the store is well-organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.

**Stock Management & Inventory**:

- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.

**Sales Support (Upselling & Cross-selling)**:

- Recommend products to customers based on their needs, focusing on upselling and cross-selling.
- Stay updated on product information to make informed recommendations.

**Cash Register Operation**:

- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.

**Required Skills To Be Successful**:

- Strong verbal communication skills.
- Exceptional customer service skills.
- Attention to detail for maintaining store standards.
- Ability to engage in upselling and cross-selling.

**What Qualifies You For The Role**:

- Previous experience of 3+ years in customer-facing roles, with a focus on providing excellent service
- High School (Bachelor Preferred)
- Strong verbal communication and interpersonal skills to interact with customers effectively.
- Ability to maintain high store standards, both in terms of product organization and cleanliness.
- Experience in operating cash registers and following cash handling procedures.

  • Associate Customer Services

    3 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 15-Dec-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Senior Associate Customer Services

    5 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Associate Card Center Customer Service

    5 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Senior Associate Qnb First Customer Service

    2 weeks ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 30-Jan-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Senior Associate Asset Management Domestic Sales Customer Services

    2 weeks ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Asset & Wealth Management**Department** - Asset & Wealth Management**Country** - Qatar**Closing Date** - 31-Dec-2025 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB...

  • Officer Corporate Customer Services

    5 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Corporate Banking**Department** - Corporate Banking & Financial Institutions**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA)...

  • Senior Associate Customer Relationship Management Qnb First

    7 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 08-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Senior Associate Service Quality Retail

    5 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 09-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Customer Service Assistant

    2 weeks ago

    Qatar Talent Pal Full time

    Customer Service Assistant(Job Number: CUS000013) Description - Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source - Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’...

  • Senior Officer Qnb First Customer Service

    2 weeks ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 23-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...