Community Liaison Officer

Job Description (Roles and Responsibilities)

The** British Embassy** in **Doha **is part of a worldwide network that represents political, economic, security and consular interests overseas and is now looking for a **Community Liaison Officer (CLO)**, job grade Administrative Officer (AO).

**Duties and responsibilities**:

- **Information gathering** for UK-Based officers and their spouses/partners and families, and Country-based Staff on flexible deployment (including for those not yet at Post). To include (where applicable) information primarily on spouse/partner employment at Post; children's education (through completion of separate HR School and Nursery Information Sheets of authorised schools at Post); a comprehensive information pack on childcare at post, feedback on adult education; career and training opportunities; single officer and foreign born spouse/partner issues; recreational facilities; social matters; and completion of Diplomatic Service Families Association (DSFA) Spouse and Partner Annual Employment Report.
- ** Welfare at Post**:welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community; following up to check that the settling in process is working; being a source of referral and support where questions, problems and difficulties arise; providing short Post community induction. CLOs are not expected to be medically trained and have no medical responsibility.
- ** Advocate **for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on Post Joint Management Boards, evacuation/contingency planning and housing committees, and as the chief link between Post and DSFA in London.
- ** Communicating effectively** on community and social matters across Post to all staff and receive notification of staff arrivals/departures. The CLO should participate in the Joint Management Board (JMB); Post Security Committee/ Evacuation and Contingency Planning; Post Amenity and Club Committee. The CLO should advertise details of DSFA career support services and courses to eligible UK-Based spouses/partners at Post. CLO is expected to establish some form of communication for staff and spouses/partners across Post, such as a WhatsApp group, in accordance with the FCO social media policy.
- ** Information management** of Post Welcome Pack, CLO homepage on Post’s Intranet/SharePoint site, input to update and review of Post Report and Fact Sheet; management of domestic equipment float. CLOs should be accessible and able to provide information in areas including pre-Posting information, spouse/partner employment at Post; child and adult education, childcare, recreation facilities and training opportunities.
- ** Emergency Planning**: the CLO must be aware of and involved in any Post contingency and evacuation plans. All CLOs should complete the Crisis Preparedness Management eLearning on GLO.

All the above tasks require the CLO to have strong links with senior management, relevant Foreign, Commonwealth, and Development Office (FCDO) departments and the DSFA’s London office.
- The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required. _

**Key Behaviours**:

- Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
- Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.

Essential qualifications, skills and experience
- Excellent interpersonal and communication skills, with a strong and empathetic customer focus and the ability to respond to a range of customers’ needs. Demonstrates courtesy and consideration in dealing with stakeholders across all levels;
- Exceptional planning, organisational skills and keen attention to detail. Ability to prioritise own workload and meet deadlines without compromising the quality of the work.
- Ability to hold sensitive and confidential information;
- Fluency in English language (both written and spoken). Able to express ideas and messages clearly and concisely, both orally and in written communication.
- Previous experience in customer service/ customer-facing role.

Desirable qualifications, skills and experience
- Background or knowledge of UK Education System.
- Required behaviours- Making Effective Decisions, Managing a Quality Service, Delivering at Pace Application deadline Application deadline - day Application deadline - month Applic