Reservations Agent

**Company Description**
A World of _Wonder_

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.
**Job Description** Reservations Agent**

Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

**Your Job Duties Include**:

- Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
- Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
- Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
- Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards
- Other duties as assigned

**Qualifications** Your Skills & Qualifications**:

- Minimum 1 year Front Office, Reservations or Sales experience required.
- Must possess professional telephone etiquette and have an excellent command of the English language (Arabic is Plus).
- Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.