Service Coordinator

1 week ago

Doha, Qatar Beverly Hills Full time

**Key Responsibilities**
- Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.
- Assign and dispatch technicians promptly based on service needs and availability.
- Create and update job cards in the system for each service request.
- Track service progress and follow up to ensure timely completion.
- Maintain service records and ensure data accuracy in the system.
- Coordinate with the service team to resolve escalations and urgent requests.
- Support overall customer satisfaction by ensuring excellent service delivery.

**Requirements**:

- Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).
- Strong communication skills (verbal & written).
- Proficiency in MS Office / ERP systems / CRM tools.
- Ability to multitask, prioritize, and handle client queries efficiently.
- Knowledge of appliances and AC servicing will be an advantage.
- Organized, detail-oriented, and customer-focused personality.

**Job Types**: Full-time, Permanent

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