Assistant Guest Relations Manager

2 weeks ago

Doha, Qatar The Ned London Full time

**ASSISTANT GUEST RELATIONS MANAGER**:
The Ned Doha
- Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

**Job Purpose**:
As the Assistant Guest Relations Manager, you will assist in overseeing the day-to-day operations of guest services, ensuring that our guests’ needs and expectations are met with the highest level of care and attention. You will be a key point of contact for guests, addressing any concerns or requests to ensure a memorable stay.

**Responsibilities**:

- Assist the Guest Relations Manager in managing daily guest relations operations, ensuring top-tier service quality.
- Greet guests upon arrival and assist with check-in/check-out procedures, ensuring smooth and efficient service.
- Resolve guest complaints or issues promptly and professionally, ensuring their satisfaction.
- Anticipate guest needs, offering personalized service to ensure a memorable experience.
- Collaborate with various hotel departments (housekeeping, food & beverage, maintenance) to meet guest expectations.
- Supervise and provide guidance to the Guest Relations team, fostering a collaborative and motivated environment.
- Maintain guest profiles and preferences to ensure personalized service and anticipate needs during their stay.
- Ensure that all VIP and special requests are fulfilled in a timely and efficient manner.
- Provide regular feedback to the management team on guest experiences, trends, and areas for improvement.

**Qualifications & Competencies**:

- Bachelor’s degree in Hospitality Management, Tourism, or a related field (preferred).
- Minimum of 2-3 years of experience in guest relations, front desk, or customer service within the hospitality industry.
- Strong communication and interpersonal skills, with a passion for delivering exceptional service.
- Ability to remain calm under pressure and solve problems effectively.
- Detail-oriented, organized, and proactive.
- Knowledge of hotel management systems and reservation software is a plus.
- Fluent in English and preferably in Arabic
- Flexible schedule and availability to work weekends and holidays as needed.

**What’s In It for you?**
- One of the most iconic place to be and work
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities

At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed

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