Current jobs related to Associate, Client Management - Doha - Standard Chartered

  • Client Relation Associate

    4 days ago

    Doha, Qatar QHire Human Resources Consultancy Full time

    QHire Human Resources Consultancy is urgently hiring for a Client Relation Associate. Local Hire Only! **Responsibilities**: - Role is responsible for lead generation via process of identifying and cultivating potential customers for the profitability of the business. Leads may come from various sources or activities, for example, online enquiries, walk...

  • Qnb2901 - Senior Associate - Custody Client

    2 weeks ago

    Doha, Qatar QNB Full time

    QNB2901 - Senior Associate - Custody Client Management and Business Development About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...

  • Associate Manager

    6 days ago

    Doha, Qatar Swan Global WLL Full time

    We are hiring for Associate Manager - Sales , Designation: - Associate Manager - Sales Location: - Doha, Qatar Contract Duration: - Permanent Education: - Bachelor's degree in engineering (Electrical) Industry: - Construction & Oil & Gas **Salary**: - TBD Experience: - 6-10 Years **Description** We are looking for a highly motivated and...

  • Business Development Associate

    6 days ago

    Doha, Qatar Analytix Arabia Management Consultants Full time

    **Company Overview**: Analytix Arabia Management Consultant LLC is a top-tier firm specializing in financial services, management consultancy, and business setup solutions. We are dedicated to providing innovative services that emphasize excellence and client satisfaction. Our broad range of offerings includes wealth management, investment strategies, and...

  • Associate Managing Consultant, Advisors Program Management

    4 days ago

    Doha, Qatar Mastercard, Inc. Full time

    Associate Managing Consultant, Advisors Program Management **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...

  • Associate Managing Consultant, Advisors Program

    1 week ago

    Doha, Qatar Mastercard, Inc. Full time

    Associate Managing Consultant, Advisors Program Management **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...

  • Associate Managing Consultant, Advisors Program

    2 weeks ago

    Doha, Qatar Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Business Development Manager/client Acquisition

    2 weeks ago

    Doha, Qatar BPO PLUS Full time

    **Job Title**: Business Development Manager/Client Acquisition (Female) **Objective**: - Identify and cultivate new business opportunities to enhance revenue and profitability. - Conduct thorough market research to understand trends, emerging opportunities, and client needs. - Prepare and submit RFQ/RFP responses, demonstrating a strong grasp of tender...

  • Sales Associate

    4 days ago

    Doha, Qatar Christian Dior Couture Full time

    **Position**: **Join Our Team: Sales Associate** Are you passionate about fashion and driven by excellence in customer service? We are seeking a dynamic Sales Associate to join our vibrant team. If you thrive in a fast-paced retail environment and have a flair for achieving sales targets, we would love to hear from you! **Key Responsibilities**: - Deliver...

  • Client Success Manager

    4 days ago

    Doha, Qatar ThinkWeb Full time

    **Job Summary**: The **Client Success Manager** will focus on finding and securing new clients, ensuring a smooth onboarding process, and maintaining long-term satisfaction. You will be a trusted advisor, understanding client needs and providing customized solutions to build strong relationships. **Key Responsibilities**: **Client Acquisition**: - Bring in...

Associate, Client Management

2 weeks ago

Doha, Qatar Standard Chartered Full time

Job ID: 14362

Location: Doha, QA

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 26 Feb 2025

**Job Summary**
- The role is responsible for:
- The leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate
- Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
- Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

**Key Responsibilities**

**Strategy**
- Targeted Improvements- Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
- Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Automation and Streamlining- Monitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs
- Accelerate the shift to digital and ensure the digital value proposition is aligned with clients’ needs and preferences
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Drive adoption by the team, of the latest tools and techniques to improve performance
- Adherence to changes in line with the Client Management destination model and DOIs

**Business**
- Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank’s strategic focus
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Responsible for the leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or Corporate
- Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way
- Support various stakeholders on regulatory and audit requests
- Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation
- Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community
- Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head
- Identify process improvement opportunities and work closely with management to implement the change

**Processes**
- General- Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
- Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics
- Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality
- Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams’ BAU productivity at the highest standards, ensuring mínimal rework across the team within all processes managed.
- Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner
- Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times
- Manage document inventory, ensuring processes are in place