Support Field Engineer

3 days ago

Doha, Qatar Swan Global WLL Full time

**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience

**Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
- Hands on experience to perform remote troubleshooting.
- Experience in managing high volume of customer service.
- Overarching broad based IT Knowledge across the whole domain.
- Proficient in quality, processes and best practices.
- Broad understanding of emerging technologies and market needs within IT Service Desk domain.
- Experience of working in a customer service environment.
- Analytical and problem-solving skills.
- Experience of working in the region and knowledge of local culture will be an added benefit.
- High attention to detail and accuracy.
- Flexibility and a related ability to work autonomously.
- A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders.
- Provide on-field Level 1 support for IT Incident Management, IT Service Request Fulfilment
- Perform day to day tasks and activities.
- Effectively communicate with clients.
- Escalate IT issues for timely resolution.
- Manage client IT requests to resolution.
- Dispatch request to appropriate second level support groups according to procedures.
- Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
- Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates.

**Duration - 3-4 months project**Education Qualification/ Certification**: Bachelor’s degree in computer science, Management Information Systems or equivalent experience

**Mandatory Skills **:Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
- Hands on experience to perform remote troubleshooting.
- Experience in managing high volume of customer service.
- Overarching broad based IT Knowledge across the whole domain.
- Proficient in quality, processes and best practices.
- Broad understanding of emerging technologies and market needs within IT Service Desk domain.
- Experience of working in a customer service environment.
- Analytical and problem-solving skills.
- Experience of working in the region and knowledge of local culture will be an added benefit.
- High attention to detail and accuracy.
- Flexibility and a related ability to work autonomously.
- A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders.
- Provide on call and remote Level 1 support for IT Incident Management, IT Service Request Fulfilment.
- Perform day to day tasks and activities.
- Effectively communicate with clients.
- Escalate IT issues for timely resolution.
- Manage client IT requests to resolution.
- Dispatch request to appropriate second level support groups according to procedures.
- Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
- Provide input to update Service Desk Knowledge Base - ensure that you refer to this for any recent updates.

**Duration - 3-4 months project

**Job Types**: Full-time, Contract
Contract length: 3 - 4 months

**Salary**: QAR5,000.00 - QAR6,000.00 per month

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