Ifec Quality Specialist

Job title
- IFEC Quality Specialist
- Ref #
- 250000E5
- Location
- Qatar - Doha
- Job family
- Corporate & Commercial
- Closing date: 01-Aug-2025

**About the role**

Welcome to a world where ambitions fly high

We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.

As the **IFEC Quality Specialist**, you will be responsible for generating detailed performance, usage, and SLA compliance reports, conducting regular quality checks, and monitoring system effectiveness across different fleets. It involves close coordination with engineering teams and suppliers to identify and resolve connectivity issues, verify service delivery, and contribute to continuous improvement of the passenger connectivity experience.
- Some of the tasks include the following:_
- Monitor and access performance portals and supplier dashboards for each connectivity system on a daily and weekly basis to track service status, performance metrics, and incident logs across different aircraft types.
- Generate comprehensive monthly and quarterly performance reports that include detailed analysis of bandwidth usage, user session trends, service uptime, by aircraft type, supplier, and route network.
- Analyze SLA compliance for each supplier by comparing actual system performance against contractual KPIs (e.g., minimum availability %, latency) and escalate discrepancies or persistent issues to management and vendor contacts.
- Manage data dashboards and automated reports using tools like Power Point that present IFEC quality performance, usage insights, and refund case volumes in a visual and accessible format for Management.
- Conduct routine quality checks and validation tests on IFEC portals across various fleets, including Wi-Fi login flows, portal content access, digital menu accuracy, and responsiveness to user interaction.
- Perform functional testing and verification for any new or updated digital features, content, or layout changes on the passenger portal, ensuring successful deployment across all aircraft configurations and reporting any inconsistencies or bugs.
- Perform other department related duties as directed by Line Manager or Head of Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**

We are looking for a passionate and dynamic professional to join the Product Development and Design.
- Bachelor’s degree in a relevant field (e.g. Media, Communications, Engineering, IT or any related discipline) with a minimum of 5 years’ experience in a role involving content operations, digital media management and or IFEC-related responsibilities.
- Familiarity with IFE systems, digital platforms, software testing protocols (ATP), and content management platforms is a strong advantage.
- Demonstrated experience in project management, with the ability to plan, coordinate and execute content and system updates across multiple platforms and stakeholders.
- Understanding of aviation safety, compliance, and data protection standards and experience working with SLAs, system dashboards, and supplier portals
- Strong attention to detail and proactive mindset with ability to identify issues early and implement solutions independently.
- Excellent written and verbal communication skills, able to influence and collaborate effectively across cross-functional teams and external partners.
- Proficient with MS Office, especially Excel and PowerPoint, preferably with experience in creating performance dashboards, tracking project timelines and preparing reports for management review.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses comi