Technical Services Lead Engineer
6 days ago
**About the role**:
As Technical Services Lead Engineer - IT Networks, you will be responsible for the following:
- Support the 24x7 operations and provide technical support for the Network & Security Infrastructure by attending to the Incidents, problems as well as performing system administrative activities.
- Ability to perform advanced level troubleshooting on issues related to wired and wireless network infrastructure.
- Well-versed to use standard wireless tools to identify interferences, evaluate, test and tweak wireless infrastructure to optimize the performance
- Support in conducting Root Cause Analysis of reported incidents in IT systems and ensure right changes to system configuration are followed in line with change management process.
- Ensure preventive maintenance for network components are conducted by the vendor at regular intervals.
- Liaise with external suppliers and internal teams involved in both projects and operational maintenance of systems to meet the business requirements
- Ensure IT process and procedures are followed in line with all established corporate IT policies and ISO 20000 standards for HIA IT services
- The job demands the holder to be on shift duty or round the clock on-call support to ensure 24x7 smooth operations of IT systems.
**Qualifications**:
**About you**:
- Relevant College or University qualification to min Bachelor’s level
- Graduate in Electronics / Engineering / Computer Science or equivalent.
- Minimum 5 years of job-relevant experience required.
- Minimum 3 years of hands-on experience in installing and maintaining large scale Wi-Fi infrastructure
- Cisco CCNP/CCIE - R&S/Wireless certified or Aruba Wireless certification.
- Good knowledge of written and spoken English
- ITILv3 Foundation is preferred
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