L1 Service Desk Agents

4 days ago


Doha, Qatar Lanco Engineering Full time

**Permanent Hiring - L1 SERVICE DESK AGENTS **
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Fluency in Arabic and English is mandatory.
- Strong communication and interpersonal skills.
- Ability to work in a 24x7 Service Desk environment (depending upon the requirement).
- Basic knowledge of IT infrastructure, hardware, and software troubleshooting.
- Customer-focused with a proactive approach to resolving issues.
- Applicable vendor / technology entry level certification or equivalent in particular will be an asset but not a necessity:

- CCNA
- Linux entry level (LPIC-1 certification)
- Oracle entry level
- Redhat (RHCSA)
- WebSphere MQ
- Shell/Python scripting
- ITIL Foundation Certificate
- Immediate joiners with Valid QID and NOC

**Job Type**: Permanent

Application Question(s):

- Are you fluent in Arabic and English
- Are you willing to work rotational shift depending upon the requirement
- Do you have any of the following certification?
- CCNA
- Linux entry level (LPIC-1 certification)
- Oracle entry level
- Redhat (RHCSA)
- WebSphere MQ
- Shell/Python scripting
- ITIL Foundation Certificate
- Do you have prior Airport experience?

**Education**:

- Bachelor's (required)

**Language**:

- Arabic and English (required)

**Location**:

- Doha (required)



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