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Manager App Growth, Digital Care
2 weeks ago
About Us
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part ofAbout the Business Unit
Ooredoo’s Consumer business unit is a critical part of the company’s first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. One of the main pillars of the Ooredoo Qatar’s strategy is Digital Transformation. The most important element of the Digital Transformation is “Transforming the Core”. This means making it easy for customers to find, buy and use our services online. The core focus of this unit is to help the Ooredoo Qatar make it easy for customer to find, buy and use our services online. This means helping them improve their Digital Marketing, Sales and Care skills and execution.
About the Role
The Ooredoo Mobile App is pivotal in providing Ooredoo customers with best in class digital experience through a wide range of self-care features and services. This role is responsible for developing growth through building, testing and improving effective App campaigns that will: drive conversion, monetization and a high level of engagement on the Ooredoo App. The role relies on a blend of technical and communication skills with a strong background in building dashboards, analyzing and utilizing data to improve business requirements and overall customer experience on the App.
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About You
10 years' experience in a similar role.
Strong technical and analytical skills required to track app/web customer behavior using Google Analytics.
