Baggage Services Agent

Job title
- Baggage Services Agent - Hub Baggage Services
- Ref #
- 210924
- Location
- Qatar - Doha
- Job family
- Cargo & Airport Operations
- Closing date: 01-Aug-2025

**About the role**:
We are currently recruiting for **Baggage Services Agent,**within** Hub Baggage Services** in Doha.

Key accountabilities include:

- Follow a strict compliance and to be well verse in all SOP’s / LOP’s of Baggage Services for smooth operations.
- Monitoring the belt/ carousel area, to ensure all customers are assisted at the blet reclaim area.
- Mandatory checks to be done before initiating the Property irregularity reports in the system.
- Raises property irregularity reports for any mishandled baggage though HAQIBA/ world tracer system.
- Mandatorily to ensure all accurate details are entered in the system in reference to customer’s baggage tag, bag type, color of bag, contact numbers, contents to be updated etc.
- Responds to any enquiry in professional manner while dealing with passenger’s face to face or over the telephone. Handle call centre with professionalism and follow telephone etiquettes to facilitate good customer services and maintain the highest standards of the company.
- Follow up on all mishandled cases by contacting customers to update relevant information which would benefit in tracing the mishandled baggage. Contact customer and request for documents to be submitted and contents update if bag not traced.
- Handle found property central office tasks in reference to collection of found property items from assigned lounges, updating the system (if required by the team) and forwarding found property care of crew on board.
- Monitoring all security check flights and to make sure that customers are being updated with all relevant information of baggage delivery at carousel.
- Handle damaged/ open baggage/ tag less baggage/ dual tagging/ cross tagging/ wrong k-edits at transfer baggage area. Able to handle unauthorized baggage received at Transfer baggage area.
- Reports operational problem at any assigned allocations to the supervisor’s and follow instructions as advised by supervisors. Reports discrepancies in day-to-day activities. Checks, reports and rectifies errors by outstations.
- Records all unclaimed baggage, security items and found properties received from QR flights in the system within 2 hours of flight arrival. Ensures that unclaimed baggage contents updated within one day of OHD creation. Make sure that delivery of claimed/ unclaimed baggage is done against proper documents.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**:
**Qualifications**:

- High School or Relevant Vocational, Tertiary or Trade qualification with, minimum 2 years of job related experience.
- Experience in baggage services and / or in Customer Services.

**Job Specific Skills**:

- Knowledge of working on telex to ensure follow up/ responding to concern and proper handover of telex communication received during respective shift.
- Ability to handle process of special baggage - such as VIP/ ARMS & AMM/ AVIH/ ELECTRICAL WCH.
- Hands on experience in World tracer system.
- Strong verbal and written communication skills.
- Ability to communicate effectively and clearly in English.
- Arabic speaker is preferred.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

**How to apply**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating beh