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Guest Service Agent

3 weeks ago

Doha, Qatar Inspire Management Training Center Full time

The Guest Service Agent is responsible for ensuring exceptional guest experiences by providing seamless check-in/check-out services, answering inquiries, and addressing guest needs in a 5-star hotel environment.

**Key Responsibilities**:

- Welcome guests, check them in and out, ensuring smooth and accurate transactions.
- Handle guest inquiries and requests, providing information about hotel services and amenities.
- Address and resolve guest complaints professionally and promptly.
- Assist with reservations and room assignments.
- Process payments and maintain guest account accuracy.
- Promote hotel services and upsell where appropriate.
- Communicate with departments to meet guest needs and ensure satisfaction.
- Ensure safety and security procedures are followed.

**Qualifications**:

- Previous experience in guest services or front desk roles in a luxury setting preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Proficient with hotel management systems and office software.
- Ability to work flexible hours, including weekends and holidays.

**Additional Information**:

- Food, Accommodation and Transportation will be provided

**Job Types**: Full-time, Permanent

Pay: QAR2,500.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma (required)

**Experience**:

- Hotel: 1 year (required)

**Language**:

- English (required)