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Associate.customer Care.aster Medical Centre

3 weeks ago

Doha, Qatar Malabar Institute of Medical Sciences Full time

**Customer Service Responsibilities
- Greeting clients and patients by name in a friendly manner Becoming well acquainted with and using the computer system
- Performing opening procedures (turning on the computer system, counting the cash drawer, retrieving messages, returning phone calls, knowing surgery and appointments schedules,)
- Organizing and maintaining patient records, consent forms, payment forms, etc
- Answering multi-line telephone
- Invoicing patients and dismissing patients that are labeled as RTG-R (ready-to-go receptionist discharge)
- Preparing patient charts for nurses and clinicians
- Preparing information packets
- Reconciling invoices and money at the end of the day
- Sending welcome cards, sympathy cards, reminder cards
- Making appointments and scheduling surgeries for the appropriate clinician

**Problem Solving and Patient Relations
- Act as first level of Problem Solving and grievance handling of patients
- Maintain cordial patient relations
- Ensure patients are informed if a doctor is running late or called out
- Ensure reception area is well maintained, neat and clean
- Ensure all standard protocols set by organization are maintained

**Insurance Claims
- Check with Insurance Coordinator for cases requiring approvals and assist in getting approval from the insurance company
- Coordinate with Insurance Companies for insurance related matters
- Check with Team Leader the status of the Insurance card produced by the patient
- Check with the Team Leader about the packages covered

**Billing
- Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
- Collect billing amount from patients
- Make Backdate billing for pending approvals
- Call and follow-up with patients regarding NP amounts

**Job interactions
- Works closely with internal stakeholders such as insurance department, call centers, nursing, clinicians, housekeeping etc on matters related to getting approvals, patient assistance, billing and internal transactions etc.
- Works closely with external stakeholders such as symphony and patients on matters related to answering queries, fixing appointments etc.

**Minimum Experience
- 0-1 year

**Specific / Relevant Experience
- 6 months experience in Front Office of any Hotel or Hospital is preferred

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.

**Aster Hospitals **, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.

These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: “We’ll treat you well.” Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.