General Manager-al Samriya, Doha, Autograph

**Job Number** 24030251

**Job Category** Property Leadership

**Location** Al Samriya Doha Autograph Collection, Al Shahaniya, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Hotel Brand Champion**
- Champions the Autograph Collection brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental and property goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achieving goals.
- Communicates a clear and consistent hotel brand message to employees, property leadership team, and owners.
- Provides inspiration and motivation to achieve operational excellence.
- Represents Autograph Collection and Marriott values in all leadership actions.
- Stays current with industry trends and monitors strengths and weaknesses of competition.

**Business Strategy Development and Execution**
- Develops and executes business plans designed to support the independent hotel brand, maximize customer satisfaction, profitability, and market share.
- Works with Executive Committee to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Aligns property brand business plans with Autograph Collection strategies.
- Explores new business opportunities in local area.
- Measures and evaluates the success of property business strategies (e.g., in terms of customer experience and property performance) and uses this information to inform future business plan enhancements.
- Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler.

**Sales and Marketing**
- Works closely with Sales and Marketing team to develop revenue generating strategies for property.
- Identifies new business leads, develops tailored sales approaches to reach niche markets with a preference for independent hotels, and actively pursues leads with Sales and Marketing team.
- Aligns sales and marketing strategies with Autograph Collection strategy and effectively executes against established goals.
- Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand.

**Business Information Analysis and Revenue Management**
- Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction to proactively address changing market conditions.
- Verifies that property operates within budgetary guidelines and achieves profit margin goals.
- Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
- Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
- Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes revenue strategy that supports Autograph Collection brand positioning in local market.
- Promotes demand forecasting and sound revenue practices to maximize yield.

**Customer Relationship Management**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers customer service aligned to the Autograph Collection brand strategy throughout the guest experience.
- Promotes employee understanding of expectations and parameters for delivering Lifestyle brand service.
- Reviews guest feedback with leadership team and facilitates appropriate corrective action.
- Uses personal judgment and expertise to develop innovative ways to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Develops creative solutions to overcome obstacles related to continually improving guest satisfaction results.
- Utilizes customer feedback to recognize outstanding