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Laundry Manager- Commercial Laundry

2 weeks ago

Doha, Qatar Marriott International, Inc Full time

**Additional Information**Profiles from Commercial Laundry experience

**Job Number**24188021

**Job Category**Housekeeping & Laundry

**Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435

**Schedule**Full Time

**Located Remotely?**N

**Position Type** Management

**JOB SUMMARY**

Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.

**CANDIDATE PROFILE**

**Education and Experience**

  • High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Department Operations and Budgets**

  • Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Ensures consistent workflow to minimize peaks and valleys in production.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
  • Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Orders cleaning supplies and uniforms within budget.
  • Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
  • Works effectively with the Engineering department on Laundry equipment maintenance needs.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Operates all department equipment as necessary and reports malfunctions.
  • Develops, maintains and uses effective back-up plans for breakdowns.
  • Evaluates and implements new techniques, supplies and equipment.

**Leading Discipline Teams**

  • Ensuring and maintaining the productivity level of employees.
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encouraging and building mutual trust, respect, and cooperation among team members.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

**Providing and Ensuring Exceptional Customer Service**

  • Providing services that are above and beyond for customer satisfaction and retention.
  • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.

**Managing and Conducting Human Resources Activities**

  • Ensuring employee success and event success recognitions are taking place in all shifts.
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.
  • Supervises staffing levels to ensure that operational needs and financial objectives are met.
  • Effectively schedules employees to business demands and tracks employee time and attendance.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Manages employee progressive discipline procedures.
  • Manages the employee performance appraisal process.
  • Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
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