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Bellman - QAtar

2 weeks ago

Doha, Qatar Habitas Full time

**About the company**

We are a global hospitality group created by a diverse community of people seeking human connection, authentic experiences and a better future together. Redefining the concept of traditional luxury, we build and activate hotels in inspiring destinations, guided by the idea that luxury is a feeling found in shared experiences and memories rather than in objects and things.
Our mission is to change people’s lives by creating deeper human connections and making a lasting impact on the local communities we call home through education, employment, and the creation of sustainable micro-economies. With “Homes” currently located in Mexico, Morocco, the United States, Saudi Arabia and Namibia, we continue to expand globally across Latin America, Africa, the Middle East and Asia, using its technology-driven approach, experience-led programming, and innovative vertically integrated model.

**Compensation & Benefits**
- 2,200 Qatari Riyal monthly
- Double Room in Staff Accommodation Building (sharing with 1 other person)
- Duty meals
- Transport to & from property
- Full relocation support to Qatar & visa sponsorship for yourself provided
- Economy class return ticket to passport country every 2 years

**What you'll be doing**
- Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions.
- Arrive in the assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
- Perform and complete any and all assigned tasks by management.
- Be totally familiar with hotel operations/locations and be able to direct guests and answer guest questions of the general facility.
- Recognize guests, develop professional relationships with them, and use their surname as often as is appropriate.
- Be poised in the lobby to assist guests as needed.
- Greet all who approach in a warm, caring manner.
- Ensure that luggage delivery, retrieval, and storage are handled expediently and securely.
- Ensure that luggage claim tags are given to guests for each item stored.
- Maintain the luggage carts in excellent condition.
- Have good knowledge of the surrounding area and be able to accurately direct guests throughout the city.
- Have knowledge of area maps and guide books and have a strong familiarity with them.
- Be able to describe all services offered to guests and the times of service.
- Have knowledge of all features of every guestroom and be able to describe well.
- Escort guests to rooms as directed by the front desk or concierge.
- Use the utmost discretion when discussing guests.
- Do not discuss room numbers or names with anyone other than authorized hotel employees.
- Handle tasks as directed by concierge and front desk.
- Ensure that messages, packages, and faxes are delivered in the smoothest, efficient, and quickest manner.
- Ensure that all legitimate guest requests are handled effectively in an appropriate manner.
- Shine shoes as requested by guests.
- Use an incident report to record all guest requests and communicate with colleagues on a daily basis.
- Ensure that appropriate supplies are available to handle guest needs.
- Handle all guest issues in the most professional, courteous, and responsible manner possible.
- Communicate all concerns to the concierge and front desk using appropriate procedures.
- Maintain cleanliness of the lobby and luggage storage room at all times.
- Be familiar with all safety and emergency procedures.
- At beginning of each shift, meet with the concierge to learn of special guests and group arrivals.
- Inform managers of all issues of concern that arise.
- Inform managers of all the exceptional actions of guest service by fellow employees.
- Inform managers of any suspicious persons or activities.
- Use guest names at all times once known.

**What you'll need**
- High school diploma or GED certificate
- 1-3 years experience as a bellman

**Salary**: QAR1,500.00 per month

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)