Senior Training Officer

3 days ago

Doha, Qatar Qatar Airways Full time

Qatar Airways is currently looking for Senior Training Officer to design and deliver effective training programs for all Hub employees and ensure development of the skills required for carrying out job functions effectively, as per the department standards and structure while representing management and the training department in a professional manner on the floor, during training or during stakeholder interactions both in Doha or Outstations. Work closely with HR and T&D to design curriculum and introduce new courses to suite the business needs. Role Accountabilities - Conducts effective training needs analysis when required, for the purpose of course content development and in order to better connect with the relevant target audience during delivery. - Conducts adequate research prior to course delivery to ensure up to date information is cascaded during training sessions. Also ensures that this research data is captured and communicated to relevant training team members. - Develops training content that suits the needs of the business and completes pre - and post - course summaries and evaluations as required, timeously. Programs must incorporate appropriate learning techniques with guidelines for instructors to conduct courses. - Presents all training programs in the accepted "Levels -3" Format. Adheres to trainer guides and course syllabus when training (Levels 1-3). To ensure both "soft" and "technical" skill trainings conducted reflects the five star image of the airline and all trainers to be able to perform cross functions tasks. - Enhance all existing programs where appropriated in partnership with line staff and facilitators. Ensure all changes are agreed with presenters and line managers. Research, evaluate, and prepare recommendations on new learning and development methodology and be updated on what other service organizations are offering for their staff. - Prepares programs for management review or stakeholder presentations, including but not limited to: Hosting New Training Program Launches, Introducing Projects that promote the Training Objectives outside of the classroom such as the Hall of Fame, WOW welcome, etc. as well as Learning Pathway Workshop introductions and explanations. - Supports and reports on developmental feedback required by participants by providing; end of course classroom and content summaries, one on one documented assessments with participants where required, - Ensures training venues are branded and arranged as per course requirements to enhance and reinforce the learning process, and provides feedback or suggestions on the same to the Manager Training. - Ensure relevant hard files and electronic training files is updated and keeps record of training assessment and participant attendance. Liaising with training admin support. Qualifications - Relevant College or University qualification to min Bachelors level or equivalent - Relevant HR or Training Degree - Communication or Instructional - Minimum 5 years of job-related experience in training and facilitation. - Airline industry or Hospitality background - Airport Operation Experience - Proficient computer skill - Ability to write training syllabus, SOP, LOP and training guides.

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