Contingency Quarters Guest Services Representative

**Duties**:
The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that is a
full-time operations. Maximizes efficient use of assigned rooms containing in excess of 15,000 bedspaces supporting a wide range of
permanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned and
vacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirms
escort guests to rooms as needed. Checks guests into and out of bedspaces. Confirm bedspace accountability by validating rooms.
Ensures that only authorized patrons use of government quarters. Completes mass check-in and check-out upon arrival of deployers at
other locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures.
Coordinates with representatives from other units to assign guests to bedspaces. Maintains current checkout list. Maintains a
professional appearance and demeanor at all times. Ensures required information is received from guest or unit representative and
entered into guest folio. Saves and/or prints backup reports from property management system to a secure data location. Records and
notifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remains
clean. Process Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority.
Performs other related duties as assigned.

**Requirements**:
**Conditions of Employment**:

- This position requires the incumbent to complete a background investigation with favorable results.

**Qualifications**:
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

**Qualifying Experience**:
Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties. Have the
ability to complete a variety of reports and track requirements and completions. Typing skills are required. Be able to
communicate effectively in the English language; i.e., read, write, and speak. Be able to satisfactorily complete a National
Agency Check with Inquiries (NACI / Tier I investigation. Have experience in general clerical or cashier work of any
kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer
techniques to resolve problems and/or deviations from normal management procedures or program requirements.

You will be evaluated on the basis of your level of competency in the following areas:
**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

**FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

**Additional information**:

- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
- Benefits

Review our benefits
- Required D