Customer Service Supervisor

6 days ago

Doha, Qatar You Baby Studio Full time

**Main Duties**:

- To be the main point of contact person between the client and studio team employees (ex., photographers, retouchers, and others).
- Inspect the studio and ensure that it’s well prepared for before the client's arrival, including, but not limited to inventory management, equipment arrangement and in-stocking, dress selections, decorations, etc.
- Manage studio bookings, ensure appointments are booked without conflicts, maximize the studio’s capacity, minimizing downtime between sessions.
- Handle payments from customers, and prepare invoices accordingly.
- Resolve and address any issues on the spot, and handle any complaints or dissatisfaction from clients with professionalism and tact.
- Coordinate with photographers and clients to schedule and confirm sessions.
- Maintain client databases and ensure accurate record-keeping.

**Requirements**:

- At Least 2 years of Experience in Customer Service, Administrative Assistant, Receptionist, or Similar role, preferably within the Hospitality Sector
- Proficiency in MS Office (Word, Excel, Outlook) and scheduling software.
- Excellent organizational and multitasking abilities.
- Strong verbal and written communication skills.
- Fast typing
- Attention to Details
- Ability to accommodate flexibility in day-off arrangements as per business needs, willing to work on weekends & holidays

**Your benefits**:

- The company provides: visa and medical insurance
- 6/1 Working Days
- Competitive salary based on experience
- Opportunity for growth and professional development within the company
- Friendly and creative work environment

Application Question(s):

- Are you available to join immediately?
- Are you committed to work on flexible duty schedules, including weekends, holidays, evenings, occasional event?

**Language**:

- Arabic fluently (required)
- English fluently (required)

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