Technical Support Engineer

**About Avanceon**:
At Avanceon, we're not just engineering solutions — we're transforming industries. With a global footprint and a deep focus on automation, control systems, and digital transformation, we empower businesses in Oil & Gas, Utilities, Infrastructure, and Manufacturing to elevate performance, reduce downtime, and optimize operations.

Our core strength lies in our ability to deliver cutting-edge services in electrical engineering, SCADA/PLC systems, IT integration, and business strategy. We take pride in creating solutions that deliver measurable business outcomes and long-term value.

**Your Role: Technical Support Engineer (SCADA/PLC)**:
We're seeking a motivated and technically sound **Technical Support Engineer** to join our dynamic team in **Doha, Qatar**. This role will involve **hands-on service delivery**, **technical troubleshooting**, and **customer interaction** for our deployed **SCADA & PLC systems**. You will act as a frontline technical representative, offering support both **remotely and on-site**, and ensuring smooth operational performance for our high-profile clients.

This is a **growth-oriented position** with clear career progression towards a **Team Lead** role, involving leadership of technical projects and mentoring junior engineers.

**What You'll Do**:
**Execute Technical Support & Service**
- Deliver technical support and maintenance services for SCADA/PLC systems across various industries.
- Handle field support operations, system upgrades, and optimizations.
- Troubleshoot system issues and provide timely resolution through remote access or site visits.

**Enhance System Reliability**
- Evaluate installed bases and recommend system enhancements.
- Identify process improvements to reduce downtime and boost system sustainability.

**Technical Consulting & Reporting**
- Understand client needs and provide solutions aligned with their business goals.
- Document all interventions and support activities.
- Liaise with internal teams and OEM vendors for issue resolution.

**Be a Part of Continuous Innovation**
- Participate in the design and deployment of automation upgrades.
- Support data-driven improvements, including root cause analysis and failure prevention strategies.

**Who You Are**:
**Education**:

- B.E. / B.Tech in **Electrical**, **Electronics**, **Mechatronics**, or **Computer Systems Engineering**

**Experience**:

- **3-5+ years** of hands-on experience in I&E maintenance, technical support, and SCADA/PLC project execution.

**Technical Skills**:

- Proficient in **SCADA platforms** (AVEVA System Platform, Plant SCADA, Power SCADA Operation).
- Expertise in **PLC systems** (Schneider M580/M340, Siemens S7 series, legacy systems).
- Strong grasp on **client-server architectures**, databases, OPC communication, and system integration.
- Familiarity with **maintenance methodologies** (preventive, predictive, RCFA, MTBF, etc.).
- Understanding of utility systems**:HVAC**, **Drainage**, **Power Distribution**, and **Infrastructure Controls**.

**Soft Skills & Requirements**:

- Excellent interpersonal and communication skills (English fluency is essential).
- Bilingual communication is a plus.
- Proactive problem-solver with ability to prioritize in dynamic environments.
- Willingness to travel frequently to client sites across Qatar.

**Why Join Avanceon?**:
✔ Work with industry leaders in automation and digital transformation
✔ Dynamic and collaborative work environment
✔ Continuous learning and professional development
✔ Fast-track career growth into leadership roles
✔ Exposure to high-impact regional projects in Oil & Gas, Utilities, and Infrastructure