Premier Support Officer

1 week ago

Doha, Qatar HSBC Full time

**Premier Support Officer**

**Some careers prize diversity more than others.***

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role is primarily a customer facing role servicing Premier Banking customers. The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions.

**In this role, you will**:

- Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.
- Effective use of tools and information to drive customer service delivery and WPB performance
- Execute on customer contact strategies in line with Group operating models and strategy set by regional Management team
- Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date
- Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell.
- Process customer instructions as per target Productivity & Quality standards
- Adherence to Compliance & regulatory requirements.
- Strict adherence to SLA’s and procedures
- Support PRMs by managing administration of documentation for all assigned Premier customers
- Identify potential Premier customers for referral and cross sales.

Requirements

**To be successful in the role, you should meet the following requirements**:

- Attain proposition and product related qualifications
- If dealing with Premier customers, required trainings and accreditation need to be done
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- An understanding of HSBC’s Credit Policy and Lending Guidelines
- A broad knowledge of financial planning and defining customer needs
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank

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