Captain Waitress

6 days ago

Doha, Qatar Plaza Inn Hotel Full time

**Job Summary**:
We are seeking a confident and proactive Captain Waitress to lead our restaurant service team. This role combines staff supervision, daily operations management, and a commitment to delivering exceptional guest experiences across all food and beverage services.

**Key Responsibilities**:

- Warmly welcome and seat guests to create a positive first impression
- Supervise and support waitstaff to ensure smooth and efficient service delivery
- Accurately take and communicate orders to kitchen and bar teams
- Uphold high standards of food and beverage presentation
- Professionally handle guest requests and resolve any complaints
- Monitor guest satisfaction and take appropriate follow-up actions
- Maintain cleanliness and organization of dining areas
- Coach and train new team members, promoting teamwork and collaboration
- Liaise effectively with kitchen staff and management to optimize service flow
- Manage billing processes and handle payments accurately
- Complete end-of-shift closing duties including stocktaking and cash reconciliation
- Enforce compliance with hygiene, food safety, and company policies
- Participate actively in staff meetings and training programs

**Qualifications**:

- Prior experience in a supervisory role within food and beverage service preferred
- Strong understanding of menu offerings and service standards
- Excellent leadership, communication, and problem-solving skills
- Ability to work efficiently under pressure in a fast-paced environment
- Exceptional customer service and interpersonal skills
- Flexible availability to work evenings, weekends, and varying shifts

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have Valid Qatar ID?
- Can you get NOC for Sponsorship Transfer?
- If selected can you start immediately?

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