Manager - Core Banking Application System Analyst

Job Summary

Main Responsibilities
**A. Shareholder & Financial**:

- Provide effective solutions to user requirements.
- Take part in the overall IT strategy execution.
- Assist in implementing Key Risk Indicators (KRIs)
- Assist in implementing Key Performance Indicators.
- Implements KPI's and best practices for Core Banking Application System Analyst
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Liaise with developers to assist with quality assurance, program logic, and data processing.
- Liaise with Senior Manager - Core Banking Applications for prompt rectification of any problems or emergencies.
- Liaise with network administrators and software engineers to assist with program logic, and data processing.
- Internal (Processes, Products, Regulatoryall their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Make recommendations on software services in support of development efforts.
- Ensure that any new software integration into bank systems meets functional requirements, system compliance, and interface specifications.
- Cultivate, disseminate, and enforce procedures, and quality assurance best practices.
- Ensure proper implementation of strategies, policies, standards and guidelines of project management and control to deliver the projects objectives within the limited resources, time and budget.
- Involve in the preparation and maintenance of documentation and standards for the different activities and system user guides as per the overall documentation policy.
- Ensure compliance and adherence to the existing standards and policies.

**D. Learning & Knowledge**:

- Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.
- Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes.
- Perform careful analysis to ensure changes are in congruence with the Group's long term planning and approved strategy.
- Identify areas for professional development of self and act to enhance professional development of self and direct reports and act to enhance professional development of self and others.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.

**E. Legal, Regulatory, and Risk Framework Responsibilities**:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.

**F. Other**:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements
- Bachelor's Degree in Computer Science or related degree.
- Should have strong development experience on various Core Banking Applications including IBM System i.
- Training courses and certification in related systems technol