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Doha, Qatar Mandarin Oriental Hotel Group Full time

**Mandarin Oriental Hotel Group**

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

**Mandarin Oriental, Doha**

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Assure that all beverages, such as coffee, teas in good order to be served
- Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests
- Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics
- Support the outlet manager and Head Barista when required to train colleagues in accordance with the applicable standards and policies
- If necessary, be able to personally interact and recommend suitable drinks for guest
- Handle effectively any kind of customer complaints being verbal or written and report to managers without fail
- Set up daily coffee station and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible
- Assist the Bar Supervisor, Bar Manager and Head Barista to create new blended drinks for promotional activity and new menus
- Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods

**Requirements**:

- Ability to understand guest needs and to deliver superior customer service
- Ability to work long hours with a strong focus on operational excellence
- Familiar with restaurant point of sales and cashiering procedures is preferred
- Ability to prepare and suggest classic and innovative beverages
- Ability to understand the flow of service and handle multiple tasks effectively is preferred
- Basic computer skills including MS Office is preferred
- Ability to understand effective approaches of communication with different individuals
- Able to communicate clearly with peers and superiors