Assistant Manager Retail Loans

Job Purpose Summary:
The incumbent will supervise the processing of activities within the Retail Finance Unit in such a manner as to protect the Group from undue credit risks. The incumbent will provide guidance and support for the officers responsible for the processing of Retail loans.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Ensure that the information concerning Retail loans processed that is disclosed to stakeholders is complete and accurate.
- Implements KPI's and best practices for Assistant Manager, Retail Loans role.
- Act within the limits of the powers delegated to the incumbent.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank

**B. Customer (Internal & External)**:

- Provide feedback to Retail Banking business units' managers and, as appropriate, recommend course of action.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required

**C. Internal (Processes, Products, Regulatory)**:

- Respond to all management requests/ reports. Review and follow up on management reports in a timely manner.
- Critically review and comment (if any) on all credit proposals revisions and related paper work.
- Liaise with Group Compliance on QCB related compliance issue, and with the Group Risk as and when needed.
- Ensure accurate and timely preparation of management information system (MIS) and other reports related to the credit process and portfolio.
- Ensure regular updating in the system of various credit-related data in the Group's system to aid decision-making.
- Obtain and compile copies of loan applicants' credit history and other financial information.
- Oversee loan repayments, fees collection and payment scheduling.
- Follow up on outstanding loan documents per established procedures.
- Maintain data accurately in the bank's systems relating to loan facilities, transactions and customer data.
- Check the settlement of Retail loans through the system.
- Check the cancellation of vehicles installments, the rescheduling calculation and the transferring of loans from branch to another.
- Check the dealers, showroom and the insurance companies' accounts payables.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as andwhen required.
- Support International branches and Subsidiaries

**D. Learning & Knowledge**:

- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Seek improvements to current processes and recommend them to the Supervisor of Retail Loans
- Ensure high standards of confidentiality to safeguard commercially sensitive information.
- Make sure that Business Continuity measures are coordinated and controlled within the department.

Education/Experience Requirements:

- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
- At least 4 years of relevant experience, preferably within a highly rated international bank / with special emphasis in Retail loans processing.

Required Special Skills:

- Good knowledge of the local/ Gulf environment is of empire importance.
- Good organizational skills.
- Excellent communication skills in English and Arabic.
- Present a professional image and have sound judgment and patience.
- Outstanding presentation skills.
- Well-developed strategic perspective and forward planning ability.
- Analytical and problem solving skills coupled with decision making ability.
- Understands the relevant laws, regulations and practices pertaining to credit administration in Banking.