Call Center Agent

2 weeks ago

Doha, Qatar Human Capital Group Full time

**Call Centre Agent**

**Tasks**
- Handling all incoming & outbound calls and redirect them or keep messages
- Greet and welcome guests
- Answer questions and address complaints issues
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned (travel arrangements, schedules etc.)

**Requirements**:

- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in **English**and **Arabic**(oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Flexible to work in shifts

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join immediately?
- What is your Notice Period?

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