Room Service Order Taker

6 days ago


Qatar voco Full time

Responsible for answering all telephone calls and prioritizing said calls.

Should have very good telephone etiquettes.

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

Should have good knowledge of room service menu's and on going promotions in other F&B outlet.

Should be able to provide recommendations and suggestions to guests upon request.

Be knowledgeable of all services, facilities and products offered by the hotel.

Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

Display excellent conversation skills and selling techniques at all times.

Pay attention to guest orders, and know the menu thoroughly.

Write down all information clearly. Highlight special requests.

Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.

If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.

Ensure correct posting in POS system for communication to the service and kitchen department.

Able to perform all duties and tasks per the tasks required at the outlet.

Assist the department to drive guest satisfaction by providing consistent guest experiences.

Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.

Report positive and constructive guest feedback to the manager.

Promptly handle guest queries, complaints and all issues in a professional manner.


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