Hotel Concierge

2 days ago

Doha, Qatar Vistas Global Full time

**Hotel Concierge / Guest Relation / Receptionist**

**WHO WE LOOK FOR**:
We look for Hotel Concierge team who share a passion for excellence and who infuse that enthusiasm into everything they do in a most sophisticated way towards achieving the goal - to consistently provide an exemplary customer service.

**What you will be doing**:

- Fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current
- Create focused conversations with guests which identify their personal preferences
- Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success
- Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate
- Maintain a daily record of all guest requests, reservations and confirmations for guests
- Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges
- Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities
- Has thorough information about hotel outlets, facilities and services to assist the guests
- Has through knowledge about the city, attractions, historical places and activities
- Updates and controls sign board information according to the event orders
- Checks arrival times of the VIP guests
- Maintains tidiness of the front of the house and luggage storage room for concierge
- Responsible for receiving, distributing, sending and holding mail and messages
- Ensures precise counting of group luggage upon arrival and departure
- Knows and follows the fire and the safety regulations of the hotel
- Performs other duties assigned by his/her supervisor

**Preferred Qualifications and Skills**:

- Preferred at least 1-3 years of experience in a luxury hotel in Concierge/Guest Relations /

**Front Office responsibilities**
- Degree/Diploma in Hospitality Management
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms arriving guests, and restaurant / activity / spa reservation systems
- Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and / or activities in the city to gain more knowledge of venues.
- Excellent English written and verbal grammar and composition skills. Arabic speaker is preferred.
- Ability to work from multiple shifts includes Night Shift.
- Ability to understand guest needs and expectations and to deliver superior customer service
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively
- Works harmoniously and professionally with co-workers and supervisors.
- This requirement is expected to start immediately

Ability to commute/relocate:

- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)

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