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Desktop and User Support

2 weeks ago

Doha, Qatar People Dynamics Full time

Support covers staff desktops and laptops on a break / fix basis.
- **The covered user / desktop support components are**:

- **Hardware issues**:

- **Microsoft Windows operating system (versions 7 and above) o**:

- **MAC operating system (10.6 and above)**:

- **Printers and peripherals**:

- **Antivirus software o Microsoft Office installation and maintenance**:

- **Password resets ** Troubleshoot printer errors and connectivity.
- **Meeting rooms support**:

- **Scheduled regular maintenance o Keep all the AV equipment up and running in good trim**:

- Manage user requests (1st line support)
- Track user request
- Assign to the responsible team o Solve user request
- Track and record IT asset information o Prepare ticket reports, usage reports **VIP user support**:

- **Solve all the requests from users**:

- **Manage mobile devices (Android and Apple)**:

- **Manage tablets (iPad) o Manage Videoconferencing and AV equipment in the meeting room**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: QAR4,000.00 - QAR6,000.00 per month

**Language**:

- English (preferred)