Call Center Agent

5 days ago

Doha, Qatar Softje Full time

**Job Overview**:
**Responsibilities**:

- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide information about products, services, and company policies to customers.
- Assist customers with placing orders, processing payments, and resolving issues.
- Follow call scripts and guidelines to ensure consistency and accuracy.
- Maintain customer records and update information as needed.
- Escalate complex issues to appropriate departments for resolution.
- Meet or exceed performance targets for call quality, efficiency, and customer satisfaction.
- Adhere to company policies and procedures at all times.

**Requirements**:

- High school diploma or equivalent.
- 1-2 years of experience in customer service or a call center environment.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Basic computer skills and familiarity with CRM software.

**Preferred Qualifications**:

- Associate’s or Bachelor’s degree in a related field.
- Experience with call center software (e.g., Avaya, Genesys).

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