Automation Support Manager

**About the role**

We are currently recruiting for Automation Support Manager (Manager Systems) for Ground Services in Doha.

The role is responsible for 24/7 DCS support as 1st level with the aim to support all network and HUB operations for all GS automated system with the support of system specialists and system support officers overseeing. Managing the automation SOP, rosters, inventory control of business contingency equipment, continues research and development in the automation area, recommend and implement automation functions.

Specific responsibilities for the role include:

- Manages Ground Services core system such us Amadeus ALTEA Customer Management, Flight Management, Qonnect+, Amadeus ALTEA Switch (Back up), Centralized Load Control (CLC), by having the team of DCS support as 1st level Departure Control System.
- Issuance of Sign-in Codes For all QR Ground Services system according to compliance regulations and GS policy.
- Conduct system related investigations and provide recommendation to improve business continuity
- Write standard operation procedures (SOP), Local Procedures (LP), guidelines and checklist in accordance with QR standard regulatory compliance.
- Manages invoice verification process for CLC, DLC, backup DCS and all other related systems.
- Manages investigation, problem analysis and resolution for end user and provide support to stations and departure control system team.
- Ensures delays are minimize due to system issues and that effective business continuity plans for outstation airport offices and check-in/ WAB are in place to mitigate impact due to outages.
- Plan, prepare and execute testing and implementation of Check-in-system-related enhancements/ changes.
- Monitor SLA and performance with all internal and external business partners.
- Overall responsible for delivery management and end-to-end ownership of ALTEA CM-FM and Centralized Load Control centers and other direct interfaces with GS System.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Must be Bachelor’s Degree or Equivalent with minimum of 6 years job related experience or with Highschool Qualification/ Vocational Qualification/ Diploma or Equivalent with minimum of 7 years job-related experience.
- Essential to have a certification in ALTA DCS and other Major System Trainings
- Must have 5 years of experience in Airport operations specially in Load Control, Check-in Controller.
- Must be knowledgeable in using MS word, excel, powerpoint and oracle.
- Excellent written and communication skills.
- Strong monitoring and coaching skills.
- Ability to train and develop subordinates’ skills.
- Positive attitude, high sense of commitment and hardworking.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.