Level 2 Operations Engineer
7 days ago
**Job Title: Level 2 (L2) Operations Engineer - ELV & Smart City Systems**
**Experience Required**: 1-3years
**Industry**: Smart Infrastructure / ELV / IT Systems
**Job Summary**:
**Key Responsibilities**:
- Provide L2 support for ELV systems: CCTV, Access Control, Fire Alarms, BMS, Public Address, IoT, and Parking Management.
- Troubleshoot and resolve incidents, escalate issues as needed, and manage tickets using ITSM tools.
- Monitor system performance using dashboards, NVR consoles, BMS platforms, and health-check tools.
- Coordinate with field teams, vendors, and internal IT for issue resolution and preventive maintenance.
- Ensure integration between systems using protocols like API/SDK, BACnet, Modbus, SNMP, and ONVIF.
**Required Skills**:
- Strong knowledge of ELV systems and IP-based networks.
- Experience with systems like Milestone, Genetec, Lenel, Honeywell, Siemens Desigo, Tridium, etc.
- Familiarity with integration protocols (BACnet, KNX, SNMP, Modbus).
- Effective communication and coordination skills.
- Willingness to work in rotating shifts, including weekends/nights.
**Preferred Qualifications**:
- Diploma or Bachelor's in Electronics, Electrical, IT, or Computer Science.
- ITIL Foundation certification or experience in ITSM environments.
- Experience with tools like Jira, ServiceNow, PRTG, Zabbix, and VMS platforms.
- Background in smart city/airport/industrial projects is a strong plus.
**Job Types**: Full-time, Permanent
Pay: Up to QAR5,000.00 per month
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