Store Manager

21 hours ago

Doha, Qatar Burberry Full time

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to be a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for - world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

We have a rare opportunity to join our team as Store Manager of our new Qatar flagship store in Vendome, overseeing both main-line and childrenswear.

**JOB PURPOSE**:

- To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
- To own the employee experience, driving employee satisfaction and elevating team behaviours.
- To own the customer experience, driving customer satisfaction and increasing brand loyalty.
- To drive performance and growth, through excellent operational and commercial execution.

**RESPONSIBILITIES**:

- Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
- Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
- Monitor, coach and provide feedback to the store team to deliver excellent customer experience
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
- Drive the use of digital assets to enhance the customer experience
- Lead, inspire and manage a high performing, positive store team
- Maintain a strong understanding of product sales performance and optimise sales of the available inventory
- Build and cultivate long term customer relationships and lead the team to do the same
- Drive store performance and productivity
- Build and maintain familiarity with the local external environment; customers, competitors and talent
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
- Drive operational excellence across all areas of the store

**PERSONAL PROFILE**:

- Excellent communication in English & Arabic highly desirable.
- Prior work experience with retail management in Qatar with strong understanding of Qatari clients.
- Minimum 6 years demonstrated retail management experience.
- Commercially driven and target orientated with ability to motivate and inspire diverse teams.

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