Housekeeper Manager

1 week ago

Doha, Qatar Chairmen Hotel Full time

**Education**: High school diploma or equivalent required; Associate’s or Bachelor’s degree in hospitality management or related field preferred.

The Housekeeping Manager oversees the daily operations of the housekeeping department to ensure that cleanliness, orderliness, and aesthetic standards are consistently met across all guest rooms, public areas, and back-of-house facilities. This role is crucial for ensuring the satisfaction of guests by maintaining high cleanliness standards while managing and leading a team of housekeepers and staff.

**Key Responsibilities**:
**1. Supervision & Team Management**:

- Supervise and coordinate the activities of housekeeping staff, ensuring high standards of cleanliness, guest service, and productivity.
- Assign daily tasks to housekeeping staff and ensure efficient use of time and resources.
- Conduct performance reviews and provide feedback, support, and coaching for team members.

**2. Quality Control & Inventory Management**:

- Perform regular inspections of guest rooms, hallways, and public areas to ensure they meet the property’s cleanliness and presentation standards.
- Address guest complaints or issues related to cleanliness and resolve them in a professional and timely manner.
- Monitor inventory of housekeeping supplies and ensure appropriate stock levels, ordering new supplies as needed.
- Maintain inventory of cleaning supplies, linens, and guest amenities to ensure timely availability.
- Assist in creating and managing the department's budget, tracking spending, and finding cost-effective solutions without compromising quality.

**3.Health & Safety Compliance**:

- Ensure all cleaning operations follow safety protocols, including proper use of chemicals, equipment, and personal protective equipment (PPE).

**4. Guest Service & Communication**:

- Respond to guest requests promptly and professionally, maintaining a positive and approachable demeanor.
- Communicate with other hotel departments to coordinate requests for cleaning services, including maintenance, front desk, and event staff.

**5. Administrative Duties**:

- Maintain housekeeping records, including room assignments, guest feedback, and employee performance.
- Prepare and submit reports as required, including inventory counts, housekeeping performance metrics, and departmental budget status.

**Qualifications**:
**Experience**: Minimum of 3 years of experience in housekeeping, with at least 1 year in a supervisory role within the hospitality industry.

**Skills**:

- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Knowledge of cleaning techniques, equipment, and safety protocols.
- Organizational and time management skills, with the ability to multitask and prioritize.
- Proficiency in Microsoft Office Suite or similar software.

**Work Environment**:

- This position is typically performed in a hotel or hospitality environment, with exposure to public areas, guest rooms, and maintenance areas.
- Occasional evening, weekend, or holiday shifts may be required based on business needs.

Application Deadline: 15/01/2025
Expected Start Date: 01/02/2025

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