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Beauty Consultant

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

As Qatar Duty Free Beauty Consultant, to provide guests with nail and makeup services, ensuring a memorable spa experience, and to provide excellent customer service in the Spa Boutique, through strong product expertise and by listening carefully to guests’ requirements

**Operational **
- Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
- Build long term relationships with the customers to maximize return customers through consistent service excellence and provide exceptional after sales service as required.
- Acknowledge, approach and establish customers’ needs by asking open ended questions.
- Provide a range of manicure, pedicure and makeup services to the highest standards in accordance with the spa’s protocols and procedures.
- Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise.
- Maximize sales at every available opportunity to generate revenue including add on sales or upselling.
- Sell Dior products and provide a high standard of service throughout the sale process. Present, demonstrate and sell the products through features, advantages and benefits. Utilize spa retail sales system with proficiency.
- Perform manicures, pedicures and makeup services to the highest standards as directed by the brand.
- Review and update client profile forms and customize services to address client needs.
- Adhere to the highest standards of sanitation, which includes cleaning and sanitizing workstation and tools.
- Ensure products and supplies are used in proper amounts and adequately stocked.
- Follow scheduled roster and daily appointment schedule.
- Maintain hygiene and cleanliness of beauty rooms. Ensure back of house areas are well organized at all times.
- Monitor stock levels, report any issues to management to ensure there is sufficient stock.
- Conduct all assigned operational and administrative tasks. Reference and abide by the spa’s Operating procedures.

Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**Qualifications and Experience**
- High School Qualification with Minimum 2 years of job-related experience

**OR**
- Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience

**OR**

**Qatari Nationals**:

- Not applicable

Essential
- Experience working as a nail technician in a luxury establishment
- Nail technician certificate
- Qualification in both manicures and pedicures

Preferred
- Retail experience is an advantage

**Job Specific Skills**:
Essential
- Excellent knowledge of luxury service standards
- Proficiency in gel polish techniques
- In-depth knowledge of manicure and pedicure techniques
- Passion for nails and makeup, interested and informed of latest nail and makeup products, trends and techniques
- Strong customer service skills
- Ability and willingness to learn and acquire strong product knowledge and retail methodology
- Fluency in both written and spoken English. Articulate communication skills
- Team player
- Detail-oriented and patient
- Meticulous
- Empathy
- Self-motivated
- Willing to work on a flexible schedule, including nights and weekends.

Preferred
- Knowledge of Arabic language is an advantage
- Knowledge of French language is an advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply