Senior Teller

Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.

Essential Duties & Responsibilities by Dimensions
**A. Shareholder & Financial**:

- Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
- Implements KPI's and best practices for Senior Teller
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.

**B. Customer (Internal & External)**:

- Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Identify suitable opportunities to cross-sell products or services offered to customers.
- Authorize transactions within the range delegated to the incumbent.
- Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
- Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
- Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

**D. Learning & Knowledge**:

- Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
- Identify related areas for professional development of self and act accordingly.
- Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.
- Seek out opportunities to remain current with all developments in professional field.

Education and Experience Requirements
- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- At least 2 years of relevant experience, preferably within a highly rated international bank.

Required Special Skills
- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.