Customer Experience-lead Performance Reporting

About the role

You will be responsible for reporting data analysis of the operational data within HIA Lounges by using robust and actionable data to provide feedback on policy changes, to develop business changes and strategic plans to support the continuing growth of the organisation. Will operate across different functions of Lounges. Responsible to measure and track department performance and identify areas of improvement. Your specific responsiblities will include and not limited to:

- Design the delivery of reports including data extraction, evaluation, report design, analysis and quality control, with an objective of improving productivity and minimizing cost.
- Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing them.
- Manage detailed analysis of operational data in order to produce performance metrics.
- Design, build and present dashboard on key performance indicators for informed decision making and for monitoring performance. Present operational statistical data to achieve meaningful insight to Senior Management.
- Ensure effective feedback is sought from different departments and align the processes based on the feedback received for enhanced productivity.
- Identify and prioritise key systems development requirements that meet strategic objectives of the department.
- Develops strong relationships with internal clients, IT technical staff and peers to define project goals, timelines and identifying and deploying resources to meet target completion dates.
- Evaluate existing analytics and operational reports from usability, readability and performance point of view and provide recommendations of improvement.
- Seek, understand and evaluate the future reporting requirements and data analysis strategy of HIA Lounges and advise the senior management regarding any relevant changes in strategy and information requirements for impact assessment.
- Organize collaborations on policies, operational procedures and controls that cover areas relating management information reporting. Establish a process of appropriate configuration management and document control.
- Determine and develop solutions to a wide range of issues related to the many separate data sources to integrate this varying data into a unified output and responsible for the resolution of defects or faults within the relevant systems.
- Develop frameworks and methodologies for implementation of process improvement quality models to achieve agreed Key Performance Indicator (KPIs) and Safety Performance Indicator (SPIs).
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About you

You will possess
- A Bachelor's Degree and minimum 4 years' relevant experience OR High School/ Vocational Certificate/ Relevant Diploma and 5 years' relevant experience.
- At least three years’ work experience in business development or analysis role, preferably at an airline.
- Experience in project management, financial management and budgetary experience.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply