SERVICENOW ARCHITECT

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow solutions with a strong focus on Facility Service Management (FSM) and Workplace Service Delivery (WLD). This is an exciting opportunity to work on large-scale enterprise and government programs in Doha, Qatar. KEY RESPONSIBILITIES Lead end-to-end architecture and solution design for ServiceNow FSM and WLD modules.Define platform architecture, data models, integrations, and security frameworks.Design and implement Facility Service Management use cases including maintenance, asset servicing, vendor coordination, and service requests.Architect Workplace Service Delivery solutions covering space management, workplace reservations, employee experience, and on-site services.Align FSM and WLD solutions with ITSM, ITAM, CMDB, and HRSD where applicable.Design enterprise integrations using REST/SOAP APIs, MID Server, and third-party systems.Drive automation using Flow Designer, IntegrationHub, and business rules.Act as technical authority for FSM/WLD initiatives and provide governance across teams.Collaborate with stakeholders to translate business requirements into scalable architecture. QUALIFICATIONS 7+ years of ServiceNow experience, including architect-level responsibility.Proven hands-on experience with ServiceNow FSM and WLD.Strong expertise in platform architecture, CMDB, and data models.Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.Experience with enterprise integrations and automation.Strong understanding of ITSM and ITIL processes.Experience in large-scale enterprise or government programs. Preferred Qualifications ServiceNow certifications: CSA, CAD, CIS-FSM, CIS-WSD (Workplace).Experience with mobile, reporting, and performance analytics in ServiceNow.Knowledge of facilities management systems, workplace technologies, or smart building integrations.Experience in Qatar or Middle East government projects (preferred). Soft Skills Strong stakeholder management and communication skills.Ability to translate business needs into technical architecture.Leadership mindset with mentoring and governance experience.Excellent problem-solving and decision-making abilities. Vertical Technology