Paint Protection Film

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar C2HR LLP Full time

The Paint Protection Film (PPF) Shop Manager oversees all operational, technical, and administrative functions of the PPF department. This role ensures consistent, high-quality installations, efficient shop workflow, and exceptional customer experience. The Manager leads a team of technicians, upholds company standards, and drives the growth and performance of the PPF division.

Primary Responsibilities

Operational Leadership

● Oversee daily shop operations to maintain efficient workflow, quality control, and timely project completion.

● Consistently meet or exceed quarterly PPF sales targets through strong product knowledge, customer engagement, and proactive pipeline management.

● Develop and enforce SOPs to ensure consistency and operational excellence.

● Manage scheduling, job assignments, and project prioritization to maximize productivity.

● Ensure compliance with safety protocols, industry standards, and manufacturer guidelines.

Team Management

● Recruit, train, and supervise PPF technicians and support staff.

● Provide ongoing coaching, performance reviews, and development opportunities.

● Foster a positive, accountable, and results-driven team culture aligned with company values and objectives.

Customer & Stakeholder Relations

● Serve as the primary point of contact for PPF customers, ensuring transparent communication, accurate job estimates, and high levels of satisfaction.

● Collaborate with the sales and service departments to coordinate project handoffs and ensure a seamless customer experience.

● Address and resolve customer concerns or complaints with professionalism and a commitment to service recovery.

Quality & Performance Management

● Uphold quality standards for all installations, ensuring adherence to manufacturer specifications and company benchmarks.

● Monitor key performance indicators (KPIs), such as turnaround times, rework rates, and customer satisfaction scores.

● Identify and implement process improvements to enhance quality, reduce waste, and increase profitability.

Inventory & Financial Oversight

● Manage inventory of PPF materials, supplies, and tools to support efficient operations.

● Coordinate with vendors and suppliers to maintain high-quality material sourcing at competitive pricing.

● Support budgeting, cost control, and forecasting efforts within the department.

Qualifications

Education & Experience

● 3–5 years of experience in PPF installation or related automotive aftermarket work.

● 2+ years of experience in a supervisory or management role within a technical or operations environment.

● PPF application (XPEL, 3M, STEK, SunTek, etc.) strongly preferred.

Knowledge, Skills, & Abilities

● Comprehensive understanding of PPF processes, materials, and installation techniques.

● Demonstrated ability to lead and motivate a technical team in a fast-paced, quality-driven environment.

● Strong organizational, analytical, and problem-solving skills.

● Excellent communication and customer-service abilities.

● Proficiency in shop management systems, scheduling software, and Google Workspace.

Physical Requirements

● Ability to stand or be on feet for extended periods

● Comfortable working in a hands-on shop environment.

PAY:

● QAR 4000

● ARABIC PREFFERED

Job Type: Full-time

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